Terms of service.

§ 01 — These terms

These terms govern chello.ca, portal.chello.ca, and all consulting and staffing services of Chello Operations Inc. They're the default contract; a signed engagement letter or MSA controls where it conflicts. You accept them by using the site, completing an assessment, signing into the portal, or accepting an engagement letter — on behalf of yourself and your organization.

§ 02 — What we offer

• Operations assessment — a structured diagnostic delivered as a written report with findings and prioritized recommendations.
• Virtual administrator placement — we recruit, vet, train, and place; monthly recurring. Chello is the employer of record; your VA reports operationally to you.
• Technology assessment & implementation — project-based audits, vendor selection, implementation, and post-go-live support.
• Executive coaching — recurring sessions with a Chello principal.

Deliverables, timelines, and pricing live in your engagement letter.

§ 03 — Engagement & payment

An engagement starts at mutual signature (or payment of the first invoice referencing the letter). Invoicing is usually monthly in advance for recurring services and milestone-based for projects. Terms are net-15; late amounts accrue 1.5% per month (19.6% annualized); work may pause on accounts unpaid past 30 days, with written notice before any termination. Prices are in CAD and exclusive of GST/HST/PST.

§ 04 — Confidentiality

Both sides use reasonable care, use confidential information only for the engagement, and don't share it outside the engagement team without written consent. This survives three years past the engagement. Standard exclusions apply: public information, independently developed work, and legally compelled disclosure (with notice where permitted).

§ 05 — Intellectual property

You own everything you bring and everything we deliver to you — reports, SOPs, custom configurations, client-specific code. Chello owns its methodology, frameworks, scoring rubrics, templates, the chello.ca and portal software, and anonymized aggregated insights used for benchmarking.

§ 06 — VA placement specifics

Your VA is Chello's contractor, not your employee — we handle pay, benefits, taxes, and the contractor agreement. You direct the day-to-day within scope; we supervise development, performance, and conduct. Free replacement within the first sixty days. Non-solicitation: the duration of the engagement plus twelve months.

§ 07 — Term & termination

Projects end at delivery. Recurring services renew month-to-month; either side can end them with thirty days' written notice. Either side may terminate immediately for a material breach uncured fifteen days after written notice. On termination we invoice for work to date and return or delete confidential information at your election.

§ 08 — Limitation of liability

We warrant reasonable skill and care — not specific commercial outcomes. Liability is capped at fees paid in the preceding twelve months, and neither side is liable for indirect, incidental, consequential, or punitive damages. Non-waivable Canadian-law liability (gross negligence, willful misconduct, fraud, statutory rights) is carved out.

§ 09 — Governing law & disputes

These terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, with exclusive jurisdiction in BC courts. Before filing, both sides escalate in good faith to senior representatives for at least thirty days.

§ 10 — Changes

Material changes are emailed to active clients in advance; continued use is acceptance.

§ 11 — Contact

Chello Operations Inc. · British Columbia, Canada · hello@chello.ca