Privacy policy.

§ 01 — Who we are

Chello Operations Inc. is a private company incorporated in British Columbia, Canada. We provide operations consulting, virtual administrator placement, technology assessments, and executive coaching for small and mid-sized businesses. Privacy questions: hello@chello.ca — we respond within five business days.

§ 02 — What we collect

• Account information — name, work email, phone, role, company; collected when you sign up, book a discovery call, or accept a portal invite.
• Business information — company name, industry, team size, and the operational details you choose to share during an assessment. You decide what to share; we don't scrape third-party sources.
• Assessment responses — tied to your organization and used to produce your report.
• Engagement data — notes, goal updates, weekly status reports, VA time logs, portal messages.
• Usage data — page views, referrers, device type, and city-level location on chello.ca and portal.chello.ca. No third-party advertising trackers.
• Payment information — billing contact details only; payments run through a regulated processor and full card numbers are never stored on Chello systems.

§ 03 — How we use it

To deliver the service, communicate about your engagement, improve service quality (internal benchmarking and methodology refinement on aggregated, de-identified signal only), keep the platform secure, and meet legal obligations.

We don't sell your personal information. We don't share it with advertisers. We don't use it to train public AI models. Full stop.

§ 04 — Subprocessors

• Supabase — primary database and authentication, hosted in ca-central-1 (Montreal).
• Vercel — application hosting and CDN; primary servers in the US.
• Anthropic — Claude models draft assessment-report elements and summaries; prompts are processed in the US and not retained for training.
• Deepgram — speech-to-text for voice interviews; transcripts retained only for the duration of the assessment.
• Google Cloud Identity Platform & Microsoft Entra ID — only if you sign in with Google or Microsoft; identity assertion only.

This list is updated before any new subprocessor goes live; a version-stamped copy is available on request.

§ 05 — Where data lives

Primary records live in Canada (Supabase, Montreal). Some processing — hosting, AI inference, transcription — happens at US subprocessors under contractual safeguards. If cross-border processing is a concern, we'll walk you through the data flow before your engagement starts.

§ 06 — Retention

Active clients: for the duration of the engagement plus seven years, per Canadian tax-record requirements. Earlier deletion on request, subject to legal holds. If you took the free diagnostic but never engaged, your assessment is kept for two years and then deleted unless you ask otherwise.

§ 07 — Your rights

Under PIPEDA and provincial statutes (including Quebec's Law 25) you can access your information, correct it, withdraw consent within contract limits, ask us to delete your records, or request a portable machine-readable copy. You can also complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or your provincial regulator. Email hello@chello.ca with the subject “Privacy request” — we respond within thirty days.

§ 08 — Cookies

chello.ca uses essential cookies only (session state, theme preference). portal.chello.ca uses Supabase authentication cookies. No third-party advertising cookies, no retargeting pixels. With cookies blocked, the marketing site works; the portal doesn't.

§ 09 — Children

Chello is a business-to-business service. We don't knowingly collect information from anyone under 18, and we'll delete it on notice.

§ 10 — Changes

Material changes update the “Last reviewed” date on this page and are emailed to active clients before taking effect.

§ 11 — Contact

Chello Operations Inc. · British Columbia, Canada · hello@chello.ca